Best Approach to Keep Customers
Your future success depends on your existing customers
A. Drive Customer Loyalty
Customer retention is key to strengthening your business. You should continuously ensure maximum satisfaction for customers so that they become your loyal advocates.
Giving people an awesome experience increases customer satisfaction and builds long-term loyalty.
Why important?
Most of your profits come from your current existing customers.
Available Offer
Surprise customers with a exciting offers on 1 or 2 items, it makes them feel a great deal.
Loyalty Credits
Delight customers with loyalty rewards, it keeps them coming back for more.
VIP Customer
Keeping your VIP customers happy is proven to be more cost effective.
Happy Hours
It is to bring in more customers and boost your sales during the slowest time.
Holiday Promotion
We all love holiday and delicious food. Send out an email on holiday with a good offer.
B. Fixing Customer Service
If you deliver late, or any other mistake, your customers will be upset. Some might leave away, and even some share their negative experience online.Fix the problem as quickly and efficiently as you can.
Customer emotion is key to creating a superior, here at this section you can turn an upset client into a happy one.
Why important?
Unhappy customers are more likely to leave, fix it and prevent it.
Cash Back
Cash Back allows using an in-store currency - reward credits encouraging more repeat.
Coupons Promotion
It's a proven fact that consumers will take advantage of a good coupon offer.
Free Food
Give unhappy customers a free food item - can help you retain customers.
C. Win Back Lost Customers
You can reconnect with lost customers and offer a steep discount. It is one of the most cost-effective ways to grow your business.
Win Back Customers has superiority over traditional approach. It is one reason why Just Eat has continuously won.
Why important?
A lost customer means lost sales and revenue, do everything you can to stop this.
Educate: A list of Benefits
Tips:
To whom havent ordered for 2 weeks
Send a delicious food reminder
Encourage: Discounts and Deals
Tips:
To whom havent ordered for 4 weeks
Send 3-5 Pound Coupons/Vouchers
Entice: Steep Discounts
Tips:
To whom havent ordered for 6 weeks
Send 5-8 Pound Coupons/Vouchers
Phone
Mobile: +44 7531 989808 Phone: +44 2085 237916
Fax
Fax: +44 2085 237916
London UK
Facebook.com/dong.jianan
itassistant4u@hotmail.com
WeChat ID: web-win
0044 7531 989808
TakeawayBoss can improve your customer service and drive more repeat business.
Use the food delivery portals only to acquire new customers, and do it in an affordable manner.